Payment in good funds required.
Shipping is dependent on customer tendering payment in good funds for the full purchase price of the order before the obligation to ship the goods arises. For more information please see our terms and conditions.
Shipping Cost
Orders over $350 have free shipping.
Methods of Shipping
In order to provide our customers with competitive prices, we determine the fastest and most cost-effective method for delivery after you submit your order.
We ship most orders via FedEx Ground, USPS Priority Mail, or Fedex Overnight. FedEx and UPS cannot deliver to post office boxes.
Tracking & Delivery
You will receive a tracking number once your order has shipped. Please allow 2-7 business days for delivery. If you have not received your order, please log into your account and check your order status. Some products take longer to ship than others. Depending on the order, we may hold some orders until items with longer shipping times are ready to ship. We may ship your order in one or more packages and all packages may not ship the same day.
Discreet Packaging
We package all shipments inconspicuously and will never reference our company name or anything referring to items of value, such as gold, silver, bullion, etc.
Shipping Insurance
Our insurance policy covers all shipments, regardless of size. In the rare event your shipment is lost or damaged, we will refund your money or re-ship your items at our discretion.
If your item is lost in the mail or arrives in damaged condition, you must contact us immediately. For damaged packages, we must be notified within two business days after delivery.
Please note that we cannot be responsible for your package if you leave instructions for the delivery personnel to leave the package unattended or with a doorman, neighbor, or signed for by an employee at a rented mailbox such as the UPS store. Such requests voids our insurance.
It is our responsibility to file a claim with our insurance company if we deem the package has been lost or there was damage during transit.
Signature
We require a signature on all packages over $250.
Shipping When Selling Items to Us
Whether you are selling items to Safe Haven Metal or returning items to us, please refer to our contracts for the required process available at the footer of every page. Which also requires the below guidelines that govern us as well.
Guidelines that Govern our Shipping and any Returned Shipping to Us.
Packing & Shipping Guidelines
Maximum Value of Package:
When shipping with UPS, One Hundred Thousand Dollars ($100,000) when shipping by UPS Overnight® or UPS Overnight Saver® and Fifty Thousand Dollars ($50,000) when shipping by UPS Ground are the maximum values of a package coverage by the ShipSecure program. Participant does not have authorization to use any Shipping Label with a package that Participant has reason to believe has contents exceeding the maximum value.
In the event the Participant is using multiple shipping labels for one shipment, the Participant must document the contents in each package.
Double Box and Tape Requirement:
Double box all packages, which must be in new boxes and packaging. Pack inventory in a conspicuous manner within the package. The inner box must not be a small box that one could easily not find and/or discard. Do not use envelopes and packs to meet the double box requirement. Reinforce all package seams with tape to reduce the risk of bursting. Fully tape over the shipping label to reduce the risk of detachment or mutilation.
Appropriate Packaging:
Participants must package contents using appropriate materials and methods, including without limitation, material of boxes, strength of packaging tape, reinforcement materials, fillers, and type of boxes, that will ensure that the contents of the box will withstand the rigors of shipment. Use an ample amount of durable packing material, such as newspaper or bubble wrap. Do not use peanuts or paper shreds. If Participant can feel or hear product shake in the box, then use more packing material.
No Branded Boxes:
Participant must not use boxes, packaging tape, labels or other materials with branding, logos, designs, or other graphics other than that of UPS – including those of FedEx or the United States Postal Service unless those trademarks are matching the agreed upon shipping method. Tender to Carrier: Packages must be picked up at a shipper location, handed to a carrier staff driver or taken to a carrier staffed location. Participant must obtain a receipt for any packages dropped off at a retail location. Participant must not use unmanned drop boxes, any location without carrier employed personnel, or a third-party drop off location.
Do Not Declare a Value with the Carrier:
Never declare a value for liability or any other purpose with the approved carrier or any other vendor. Never disclose contents to carrier staff. The ShipSecure program declares the value of the package for insurance with the third-party Insurance Underwriter based on the value of the confirmed transaction.
Need help?
Contact us at contact@safehavenmetal.com or call (323) 676-0558 for questions related to refunds and returns.
